Frequently Asked Questions

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or contacting our customer service team.

How long will my order take to arrive?

For information concerning our shipping times, please visit our Shipping & Handling page.

Do you offer products for both cats and dogs?

Yes! PetLuxe Essentials offers luxury products for both cats and dogs. You can browse our collections by pet type to find the perfect items for your furry companion.


How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at support@petluxeessentials.com with your order number and reason for return. We'll provide you with a return authorization and instructions for sending the item back to us.


What if I received a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at support@petluxeessentials.com. Include your order number and photos of the damaged item. We'll arrange for a replacement or refund as quickly as possible.

Contact & Support

How can I contact customer service?

Our dedicated customer service team is available to assist you Monday through Friday, 9 AM to 6 PM EST. You can reach us by: